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Emerging Technologies





Technology is essential for modernizing the public sector, delivering modern services to all citizens, even in remote areas, enabling and soliciting input from citizens for improved decision and policy making. 
We have entered a new technological era in service delivery with increasing adoption of Emerging Technologies and it has arrived in government. Oman Government has also embarked the emerging technologies journey to provide government services more efficiently, effectively and have proven results showing how they have created greater public value and transformed people’s lives. Collaboration, agility, innovation and engagement have emerged as driving factors for agency performance and progress will be determined by combining these factors with adoption and integration of new emerging technologies and services. Emerging technologies will change everything – how we work, how we live, how we communicate. This so called 4th industrial revolution can help accelerate progress towards the Sustainable Development Goals (SDGs).

We as Oman also are following the same path and have taken various initiatives to gain and spread awareness on emerging technology trends and adoption where such technologies are now helping citizens’ access government services and information in ways that are more pro-active, agile, innovative through adoption of Artificial Intelligence, Block Chain, and Data Analytics…etc. This in-turn, will help us to be well equipped to harness and leverage the power technological innovations to ensure achieving our overall economic vision.

Therefore, we the Public Authority for Consumer Protection  are trying to apply some emerging technologies such as

1. Artificial Intelligence (Chatbot)
2. Global Positioning System (for consumer to find our offices locations and to track nearest inspector available to complainant )
3. Machine learning-Cognitive computing

However, we are aiming to increase our usage of emerging technologies and add new emerging technologies to our existing ones in the coming future.
 
CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman