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What are the main Objective of the Public Authority for Consumer Protection?

The main objective of PACP is to protect consumer rights. In details it Can be found through this link: APCP Objectives

What do I do if I found a remarkable rise in the prices of goods in a store?

Inform the PACP thereof, provide the shop's name, location, as well as a brand to be sure and visited later on by our inspectors.

Are you concerned to receive complaints against telecom companies?

No, and you can refer to the TRA as a concerned party in this sector.

How do I act when I find goods contrary to the values and habits?

Inform the PACP about the store with name and locaation and its location.

I noticed higher water bills and electricity prices, what should I do?

Contact public authority for electricity and water they are relevant authority in this matter.

What is the hotline of the PACP?

Line is allocated by the PACP to communicate with the consumer inquiries and lodge complaints in an easy way and at no cost. Hotline: 80079009 or 80077997

I bought a commodity and noted the existence of the defect, what is the procedure should I follow?

You Can replace or recover the value of defective item within (15) days from the date of purchase provided that the defect is not caused by misuse, and also in the event that the item was still under warranty you can file a complaint with the PACP.

What is the action to take in case I noticed a shop that sells chewed tobacco?

Reporting through free consumer line with surrounding shop name and location, or send the details in private.

What are the working hours of the Authority?

The official working hours starts at 7:30 AM until 2:30 PM. But the call center service facility is available to the second half of the evening, as there is a call center and our agents can help you out with your concerns from 8:00 AM till 11:00 PM with the Hotline: 80079009 or 80077997.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman