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General Functions

1. Supervise the implementation of the Sultanate's general policy on consumer protection in coordination with other government competent authorities.

2. Supervise the design of plans and programmes necessary for consumer protection and the enhancement of such protection.

3. Conduct surveys and questionnaires on different market and consumer-related issues.

4. Continuously follow up, through market inspection, abidance by consumer protection rules and availability and quality of goods at reasonable prices.

5. Work for the promotion and development of market situation in order to provide the consumer with wider choice of products at lower prices.

6. Encourage the issue of consumer enlightenment magazines, booklets and pamphlets.

7. Collaborate with all the State units concerned with consumer protection, and liaise with them to streamline the Authority's work and assist it in achieving its goals.

8. Work for materializing the principle of fair competition and antimonopoly.

9. Prepare studies on market organization to prevent monopoly and encourage fair competition among merchants, in coordination with competent bodies.

10. Study commercial and economic conditions in the Sultanate, as well as market structure, and recommend the rules and procedures necessary for market stability.

11. Encourage competition and combat swindling and monopolies harmful to the Omani economy.

12. Promote international cooperation in the field of consumer protection.

13. Supervise cooperative and domestic societies concerned with consumer protection and facilitate their establishment.

CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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 Copyright © The Public Authority for Consumer Protection.
Sultanate of Oman