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For the disconnection of front fuel tank strap and corrosion of chassis frame holder Recall for a number of Ram Pickup 1500 (DS) trucks
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The Public Authority for Consumer Protection in cooperation with Dhofar Automobiles Company has launched a recall campaign for 6 Ram Pickup 1500 (DS) 2012-2012 models based on chassis numbers (1D7RV1CT0AS223154), (1D7RV1CT2AS223155), (1D7RV1CT3AS223164), (1D7RV1CT7AS22731) and (1) And (1D7RV1CT9AS223184).

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09/30/2019



For breach of agreed service performance Judicial rulings against a labour recruitment office for the benefit of consumers
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The Court of First Instance in Ja'alan Bani Bu Ali has recently issued four court rulings against a labour recruitment office, which convicted the accused office owner with financial penalties totaling OMR (400) for violating Article 39, in accordance with Article 23 of the Consumer Protection Law....

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09/29/2019



The possibility of breaking the rear lifting cylinder anchor chain Recall for number of Toyota Forklifts Cars (FD50N8)
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The Public Authority for Consumer Protection, in cooperation with Saud Bahwan Automotive Group, has launched a recall campaign for 7 Toyota Forklifts (8FD50N) 2014-2017 models which were produced during the period from 22-04-2014 to 07-01-2017 based on the chassis numbers from (12108) to (10011).

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09/26/2019



Through a comprehensive action plan “Consumer Protection” in South Sharqiyah and Al Wusta completes preparations for tropical storm Hikka
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The departments of Consumer Protection in South Sharqiyah and Al Wusta Governorates have completed their preparations for the tropical storm Hikka through the development of a comprehensive plan of action. It includes several procedures, including the formation of alternate teams and communication with the owners of various commercial institutions to ensure the availability of basic goods and the non-passive exploitation by some suppliers, through the development of an action plan. The plan included the formation of alternate teams covering markets to cover two morning and evening shifts; and a team to receive and follow up consumer reports.

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09/25/2019



For failure to meet the requirements of service provider Recovering more than OMR 1,000 to a consumer in South Sharqiyah
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The Department of Consumer Protection in South Sharqiyah has recently recovered OMR 1,400 for a consumer as part of its efforts to resolve complaints and reports received from consumers by friendly means.

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09/25/2019



Ufuq development initiative launched in Suhar
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The General Directorate of Consumer Protection in Suhar launched the Horizon initiative, which was part of its efforts to encourage initiatives and improve work environment and the process of improvement and renewal.

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09/24/2019



Before the expiry of the warranty period Replacement of two vehicles for consumers at the PACP
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The Complaints Department at the Public Authority for Consumer Protection in Muscat has managed to replace two vehicles for two consumers. This comes within the framework of the efforts exerted by the Authority in resolving complaints by amicable ways between the parties and finding appropriate solutions according to the procedures set forth in the Consumer Protection Law, regulating the relationship between consumers and suppliers and working to ensure that consumers have access to all their rights guaranteed under the law.

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09/24/2019



Within the framework of cooperation with the Authority Residential safety team confirms poor electrical appliances are the main cause of house fires
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The safety team at the residential establishments has recently held a meeting at the Authority's General Bureau in the presence of members and team leader Lt. Col. Hareb bin Zahran Al Nabhani and representatives from the Authority, the Royal Oman Police, the Ministry of Commerce and Industry and the Ministry of Manpower. The meeting stressed the preparation of a special program for the team, in which...

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09/22/2019



News
CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman