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Due to improper provision of service Judgment against an establishment for making and installing windows
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The Primary Court in Shinas has recently issued a court ruling convicting two defendants for violating the Consumer Protection Law for failing to provide the service to the consumer properly, fining them OMR 300 and obliging the establishment to pay OMR 2,097 to the plaintiff.

 
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10/28/2019



Due to an oil leak from the engine Recall for over 2470 Hyundai Tucson (LM) cars
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The Public Authority for Consumer Protection, in cooperation with Oman Trading Establishment Company, has launched a recall campaign for 2474 Hyundai Tucson (LM) 2009-2012 models based on chassis numbers from (KMHJU81CDAU033277) to (KMHJU81C3DU674640). This recall comes because of an oil leak from the engine, therefore the company will check the engine oil leakage, replace the oil pressure switch and, if necessary, replace the oil pan.

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10/23/2019



Due to a defect in the control unit of the car engine Recall for a number of Lexus LC500h cars
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The Public Authority for Consumer Protection, in cooperation with Saud Bahwan Automotive Group, has launched a recall campaign for 3 Lexus LC500h 2016-2018 models based on chassis numbers (JTHHY5AY3HA000138), (JTHHY5AY4HA000231) and (JTHHY5AY2HA000292)..

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10/23/2019



To develop the skills of its employees Consumer Protection in Sohar organizes training program on strategic management and preparation of operational plans for performance development
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The Directorate General of Consumer Protection in Al Batinah North Governorate has recently organized a training program entitled “Strategic Management and Preparation of Operational Plans for Performance Improvement” for a number of employees of the Directorate that lasted for two days at the Royal Gardens Hotel in Suhar. The program aimed to develop participants' knowledge of how to prepare action plans in order to develop their planning skills and achieve goals and other business requirements.

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10/21/2019



“Little Consumer” Awareness Event at Al Khatwa Basic Education School
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The Consumer Protection Department in Al Buraimi has recently organized an educational event titled “Little Consumer” at Al Khatwa Basic Education School to instill a safe consumer culture among children and inform them of the right ways to follow when shopping.

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10/21/2019



Due to failure to commit to repair once the defect is discovered A judgment against a car agency in Suhar
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The Suhar Court of First Instance in its penal district has recently issued a court ruling in favor of a consumer after filing his complaint with the General Directorate of Consumer Protection in the Al Batinah North Governorate, convicting a defendant for not committing to repair once the defect was discovered and fining it OMR 2,000.

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10/20/2019



During last September 2019 Recovering more than OMR 43,000 to a number of consumers in Seeb
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The Department of Consumer Protection in Seeb, represented by the Complaints Department, was able to retrieve OMR 43,263.6 for a number of consumers during the month of September 2019, as part of its efforts to resolve complaints filed by consumers by friendly means.

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10/20/2019



“MS Excel” training program in Dhahirah
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The Department of Consumer Protection in Al-Dhahirah Governorate has recently organized, in cooperation with the Human Resources Development Department of the Directorate-General of Education in Al-Dhahirah Governorate, a three-day training program in “MS Excel” at the Vocational Training and Development Center. The program targeted a number of employees of the departments in the department with the aim of developing and enhancing the capabilities and skills of employees in the field of using software programs.

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10/20/2019



News
CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman