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‏In April this year
Consumer Protection in Muscat returns more than 161 thousand Omani riyals to consumers

11/05/2017

‏The consumer protection in Muscat was able to recover more than 161 thousand Omani riyals for the benefit of a number of consumers during the month of April of the year 2017, through efforts to resolve complaints filed by consumers by friendly means

 

‏Waleed bin Ali Al Rawahi, Director of Complaints Department in the Authority said that the refunds during the month of April of 2017 were concentrated in the sector of vehicles, equipment and machinery against a number of car agencies, in view of the importance of the sector and the increase in purchasing and consumption movement therein and the recurrence of complaints which varied between brake failures despite repairs. The occurrence of faults in the transmission system during the first days of purchase and frequent failures in the vehicle, the lack of credibility of sales and contracting with consumers, deviation of the vehicle when driving, repeated failures in the operating system, and the occurrence of failures during the first days of use, noting that the commission does not hesitate to take all legal procedures in force in this regard in order to return the rights of the beneficiaries and to demolish harm of them and reduce complaints and deter suppliers, calling for the need to be credible, honest and careful on the specifications and conditions agreed upon in the contract in order to ensure that consumers benefit from what he has been given to them of goods, services and cooperation in all that would bring a safe market to reassure its consumers and accept them with satisfaction.                                                               

 

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman