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‏Through amicable settlement ‏Consumer Protection Rustaq recover more than OMR 1,700 to consumers

15/03/2017


‏Recently Consumer Protection Rustaq, Al Batinah South, managed to reach amicable settlements between two consumers and two companies, where it was agreed to recover more than OMR 1,700 to the consumers, as part of the Department's efforts in resolving the complaints and reports received from consumers.

 

‏The details of the first incident are a consumer contracted recruitment agency, and the agency proprietor, the subject of the complaint, did not commit to provide the service in accordance with the contract terms and conditions with the consumer (complainant), by recruiting a housemaid who did not perform her duties and was returned to the agency. Accordingly, the consumer demanded replacement by another housemaid or recover the amount paid per the contract. However, the agency procrastinated in replacing the housemaid, and refused to refund the amount. After considering the complaint, it was established that the provider did not observe honesty, credibility and the warrantee conditions, and after confronting him he acknowledged the attributed claim, consequently an amicable settlement was reached and he agreed to return the amount of OMR 1,312 and cancel the contract.
‏The second incident details started when the administration received complaint from a consumer against a curtain tailor, where the complainant contracted with the establishment to make some curtains, but it did not perform as agreed, and after checking with the establishment it started to procrastinate to solve the dispute prompting the consumer to complain to the administration, which, in turn, took its procedures, and after meeting with the officials involved in the institution they acknowledged the claim and a settlement was reached to refund OMR 370 and cancel the contract.

 

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman