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‏With 52 articles


‏•    The implementation of the executive bylaws for the consumer protection law shall start on Monday
‏    •    PACP Chairman: We’re living in a country of institutions and law and there is no one above the law

‏    •    The Supplier is obligated to notify the consumer upon discovering defect in services or goods and must publish that in two daily newspapers.
‏    •    Sales: The retail price before and after sales must be displayed for each item
‏    •    The bylaws stipulate when an item is considered invalid, counterfeited or fake



‏H.E. Dr. Said Khamis Al Ka’abi , PACP Chairman issued decision No .77/2017 promulgating the bylaws for the consumer protection law to supplement the Law which was issued in 2014, the bylaws interpret the law and based on the interest of all parties in the market, and establish boundaries in terms of consumer rights , the bylaws was published in the Official Gazette – edition No. 1185 on 9th of March of 2017 and is deemed to be in effect starting Monday 13th March 2017.
‏The bylaws include (52) articles and four chapters. The first chapter covers the definitions and general provisions in addition to general provisions establishing the jurisdictions of the Public Authority for Consumer Protection, its chairman and president in the application of the law and bylaws. Chapter two is titled (Consumers Rights) and covers the stipulated rights as per the law with some details, including the right of the consumer to receive an invoice and the details that should be included in the invoice, the right of the consumer to replace or return the damage goods and recover its price, and the right for compensation against damages resulting from purchasing defected goods or the violation in the provided services.
‏Chapter three of the bylaws contains twenty articles to outline the duties and obligations of the supplier, which raised some issues while interpreting the law, since the provisions of the law refer many articles to the bylaws to define and outline certain details, considering that the violations of obligations and duties relate to criminal penalties, therefore they should be precisely defined in the bylaws.
‏Chapter four covers ways of detecting violations and the procedures for law enforcement officers in the implementation of the consumer protection law and its’ executive bylaws such as taking samples and other procedures, the method of receiving and handling complaints from the consumers and the violations seized from the markets following completion of the procedures of investigation, search and evidence collection.
‏Chapter five is the last part and it covers the provisions of administrative penalties that PACP can impose on the violators of the provisions without prejudice to the criminal penalties stipulated by law.
‏The bylaws contain an annexure listing all the goods that cannot be labeled, another annexure for the goods covered by warranty and another for the services covered by warranty.
‏The new bylaws of the Consumer Protection Law stipulate the issuance of an invoice in Arabic as a proof of purchase from the supplier, and also clearly labeling the goods and displaying the prices, furthermore obligates the supplier to notify the consumer as soon as a defect in services or goods is discovered and the obligation on part of the supplier to publish that in two daily newspapers and in case of sales, the prices before and after such sale should be displayed.
‏H. E. Dr. Said Khamis Al – Ka’abi , PACP chairman stated that “The issuance of the bylaws of the consumer protection law complements the system relating to the law, and paves the way for the actual implementation of the articles of the law, also to define many articles that made the bylaws an integral part in the implementation of the law”.
‏H. E. also stated that the aim of law in general is to protect the rights of all the parties in the community, guarantee the protection of rights and to stand against wrongful practices that undermine the safety and wellbeing of the society, therefore PACP is diligent in the implementation of the law with integrity and shall exert all efforts to guarantee equality through the implementation of the law.
‏Thankfully we are living in a country of institutions and governed by laws as determined by our beloved leader and we call on all to cooperate towards fair implementation of the law and its’ bylaws.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman