Play Stop

A court ruling against a car agency fined RO 8,000 in Suhar


The Court of First Instance in Suhar has recently issued a judgment against one of the vehicle dealerships for violating the Consumer Protection Act by failing to reclaim, replace or repair the defective product for the consumer.



The General Directorate for Consumer Protection in North Batinah governorate received a complaint, stating that the complainant bought a truck with a crane from a car agency.  It was agreed that the maximum load of the crane would be 7 tonnes, but after a while it was discovered that the crane load was much lower. The crane does not carry the agreed weights according to the purchase invoice and to ensure that the crane was checked by an expert who indicated that it cannot carry the weights agreed upon in the purchase invoice. When calling on the agent, he reported that the claimant had reported the problem with the crane. Following the complaint, the vehicle was checked and the defect was fixed.
Based on the facts of the complaint, the matter was referred to the Public Prosecution to initiate the public proceedings as the complained violated the provisions of Article 25 of the Consumer Protection Law, which stipulates that the supplier must return the goods and refund them or replace them or repair them free of charge if the consumer finds fault with them. The Public Prosecution, in turn, brought it to the competent court, which issued a conviction for a breach of the Consumer Protection Law by not complying with the restoration, replacement or repair of the defective product to the consumer.  The court fined the first OMR 2000, fined the second OMR 5000 and referred the civil claim to the competent court.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

Add to Twitter Add to Yahoo Bookmarks Add to Facebook Add to LinkedIn Add to Google Bookmarks

 Copyright © The Public Authority for Consumer Protection.
Sultanate of Oman