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Verdict for not providing a service properly for a consumer in Khasab


The Court of first instance in Khasab of its criminal chamber, recently issued a verdict for a consumer against a Travel and Tourism Company for not providing a proper service in accordance with its nature and sentenced him to a fine.


It started when the Consumer Protection Department in Khassab received a complaint from a consumer after an agreement with Travel and Tourism Company to ship goods from Khassab to India, but the goods did not reach on the specified time and the company delayed their delivery for one year. After questioning the defendant by the low officer, he admitted that the shipment was not delivered on the specified date, saying that there are prohibited items in the same container where they were seized by the police and they were completely seized, so the shipment did not arrive. After the investigation and inference proceedings, the incident was referred to the Public Prosecution, which in turn initiated the investigation proceedings and referred the defendant to court, where such justifications were not established by the court, which did not correspond to the delay in the delivery of the goods and the court found the defendant guilty of the misdemeanor charge of not providing the service in the right way and to be punished with a fine for violating the Consumer Protection Law specifically article (39) in accordance with article (23) of the Consumer Protection Law (66/2014).



 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman