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A refund of OMR 5,000 for a consumer in Sur


The Department of Consumer Protection in South Sharqia Governorate has been able to recover OMR 5,000 in friendly settlement as part of the efforts of the Department to resolve complaints and communications received from consumers in an amicable manner without referring them to the courts.


The department received a complaint from a consumer stating that he had signed an agreement with one of the furnishing establishments for furnishing his house with specific specifications for a specific period of time. However, the establishment did not complete the installation according to the specifications agreed upon in the contract, in terms of the quality of wood, dye and embossing, which prompted the consumer to file a complaint to the department against the establishment requesting reimbursement of the amount paid. After the study and investigation of the complaint a friendly settlement was reached between the parties to recover the amount paid.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman