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After the appearance of technical defects Barka consumer protection replaces two vehicles for consumers

24/04/2019


The Consumer Protection Department in Barka has recently concluded a friendly settlement between a consumer and a vehicle agency. It has been agreed to replace two new defective vehicles within 15 days of purchase as part of the efforts of the Public Authority for Consumer Protection to resolve complaints and communications received from consumers in different ways.

 

 

In this regard, the Department received a complaint from a consumer against one of the vehicle dealerships that he had purchased two new vehicles and the appearance of some technical defects in the two vehicles during the first week of purchase, which resulted in a vibration and sound in the vehicle's transmission box. He then checked the agency and after checking the vehicle was informed that it will disassemble the transmission and repair it, which was rejected by the complainant and decided to submit a complaint to the Department. In light of this, and in accordance with the procedures followed by the Department, the concerned parties in the agency were called, and faced with the complaint did not recognize the existence of defects. The two vehicles were then referred to the vehicle registration department of the Royal Oman Police. The report pointed to the existence of vibration in the transmission when pressing the accelerator pedal within the speed of 40 km / h, and in their response to the report was agreed to replace the two vehicles, which accepted by the complainant for the lifting of the damage suffered by him, according to the text of Article (16) of Consumer Protection Law.
These settlements are an affirmation of the role of the Authority in the field of protecting consumer rights and addressing all those who do not comply with the provisions of consumer protection laws and regulations.

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman