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Al-Batinah North: More than OMR 2,000 in fines. Verdicts against the violators of the Consumer Protection Law


The Primary Courts, and the Court of Appeal in Al-Khaburah, Al-Suwaiq, and Suhar have recently pronounced verdicts against commercial establishments for violating the Consumer Protection Law as promulgated by Royal Decree No. 66/2014 /2014 in conviction of prison time and financial fines amounting to OMR 4,594.      



The first verdict: The Directorate General of Consumer Protection received a complaint by a consumer indicating his agreement with a commercial establishment in Al-Khaburah to fix interlock tiles. The establishment did not fix the interlock tiles because it claimed that it has no workers to get the job done. The establishment closed down later, and the owner of the establishment refused cooperation with the consumer, and furthermore, denied that fixing the tiles falls within the scope of his establishment responsibility, and, that the supplier should get that done. The owner kept stalling the consumer which lead him to lodge his complaint. The Directorate General of Consumer Protection referred the case file to the Public Prosecution in Al-Khaburah, which conducted an investigation, and forwarded the case to the Primary Court. The court pronounced the verdict in presence of the defendants, in conviction of the violation of the Consumer Protection Law for not rendering the services per the agreement, a fine of OMR 200 each, with OMR 50 to be paid by the second defendant, and a suspension of the rest. And in the civil suite, obligating both defendants collectively to pay an amount of OMR 500 to the plaintiff with the fees and rejected the rest of the claims.
The second verdict was pronounced by the Primary Court in Al-Suwaiq regarding a complaint lodged by a consumer stating that he agreed with a commercial establishment to design and install doors, and windows for his  house within (45 days) of the agreement, yet the establishment stalled in the execution of the work within the specified time, therefore, he lodged his complaint. The directorate referred the case to the Public Prosecution which conducted an investigation and referred the case to the Primary Court which convicted the accused for not rendering the service on time, and a fine of OMR 300, the court ordered a suspension in case of the defendant payment of OMR 2,744 as a value for the remaining works for the plaintiff and obligated the defendant to pay the legal fees.
The third verdict: The directorate received a consumer complaint stating that he agreed, and contracted with a factory that does decorations to install and design windows, and doors in his house within a specific time, however, the establishment stalled and did not issue an invoice in Arabic to the consumer, and did not abide by the contract for more than two months . The case file was referred to the Public Prosecution which conducted an investigation and referred the case file to the competent court in Suhar whcih convicted the accused for the violation of the Consumer Protection Law, and the lack of credibility and transparency in rendering the service. The accused was fined an amount of OMR 200 each for public right. One of the defendants was fined OMR 100 for the public right and failing to deliver an Arabic invoice. The penalties were to be combined with only the harshest implemented, and in the civil suite, one of the defendants was obligated to return an amount of OMR 500 to the plaintiff and pay the fees of the civil suite
These verdicts come as a confirmation of PACP role in the protecting consumer rights and dealing with all those who do not comply with the provisions of, laws and legislations related to consumer protection.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman