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Al-Batinah North: verdict against a violator of Consumer Protection Law for not providing a service within the agreed period of time


The Primary Court in Al-Suwaiq has recently issued a verdict of conviction against a violator of the Consumer Protection Law with a  fine of OMR 300.



Directorate General of Consumer Protection in Suhar received a complaint from a consumer indicating his purchase of eight tons of Turkish steel which was set to be delivered within a stipulated time for OMR 1,200, yet the other party did not provide the service within the stipulated time and did not refund the amount that was paid by the complainant in violation of Article 23 of the Consumer Protection Law No.66/2014 that states: “The provider shall provide the service to the consumer in an optimal  manner and in accordance with the purpose for which the service  was procured and shall guarantee the service provided for a time  internal that is appropriate for the nature of the service, failing this,  the provider shall refund the value of such service or the an amount  compensating for any shortfall therein or in the perform the service  again in the optimal manner as contemplated under the regulations.”
Accordingly, the Directorate examined the complaint and took the necessary procedures. The case was then referred to the judicial authorities, which convicted the defendant of failing to provide the service to the consumer within the agreed period of time or a refund for that service in a fine of OMR 300. The court ordered the suspension of the verdict imposed on the defendant since the plaintiff dropped the case before pronouncing the verdict, and obligated the defendant to pay the legal fees.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman