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Al-Buraimi: amicable replacement of a car with a brand new one for a consumer due to manufacturing defects


The Consumer Protection Department in Al-Buraimi Governorate has recently been able to replace a car with a brand new one for a consumer in an amicable settlement with a car dealer. This comes as a part of PACP’s efforts to solve the complaints and reports by the consumers amicably.


The Department received a complaint from a consumer against car dealer stating that during the first week of purchasing the vehicle, he noticed that air was entering through the windshield and rear doors, there were also some defects in the car paint. After checking with the dealer, it was confirmed that the car had manufacturing defects that were to be fixed with an additional warranty on the car. The consumer requested a replacement of the car which was rejected by the dealer, hence, he lodged his complaint to the department which was able to reach an amicable settlement between himself and the dealer in replacing the car with a brand new one of the same model and type.
The Head of the Complaints Department in-charge, Mr. Sultan Al-Hayayyi stated that the settlement between the consumer and the dealer was amicable after verifying the manufacturing defect and the clear occurrence of the problem in the car, and added that The Consumer Protection Law guarantees the right of the consumer to return or replace the defective commodity according to specific terms and conditions.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman