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Al-Dakhiliyah: car replaced for a consumer after it has completely stopped on the road

02/10/2017

The Consumer Protection Department in Al-Dakhiliyah has recently been able to replace a car with a brand new one for a consumer, and reimburse him against some expenses as a part of an amicable settlement with a car dealership. This comes as a part of PACP’s efforts to resolve the complaints and reports by the consumers.

 

The department received a complaint from a consumer against a car dealership in the governorate, stating that he has purchased a brand new car for more than OMR 12,260 and on the third day of receiving the car, it has shown some defects during driving as it was suddenly slowed down until it came to a complete stop on the road, which was caused by a defect in transmission, the thing that led the consumer to lodge his complaint to the department, which was able to reach an amicable settlement between the consumer and the dealership to replace the car with a brand new one of the same model and type, because the defect occurred within the legally stipulated period and, to reimburse the consumer for other expenses incurred as a result of the installation of some additional modifications on the car.
PACP advises all traders and providers to abide by the Consumer Protection Law and its Executive Bylaws and to have transparency and credibility and further, to avoid false and misleading advertising during the promotion of commodities and services.

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 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman