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Al-Dakhiliyah: replacement of a car due to technical defects


The Consumer Protection Department in Al-Dakhiliyah has recently been able to reach a settlement with a car dealership and a consumer in Nizwa. This comes as a part of PACP’s efforts to amicably resolve the complaints and reports by the consumers.



The department received a complaint from a consumer indicating that he purchased a sedan (2017) model from a car dealer in Nizwa. On the same day in which he received the car he discovered that it had defects, which led him to go back and check with the dealer and notify the specialists about the problem. The car has been inspected, and the consumer was told that the car suffered an accident in the front end, and therefore, the dealer will not be responsible for repairing the car, and he was further advised to head to the insurance company.
The insurance company refused to repair the vehicle under the pretext that the vehicle was not involved in accident, therefore, the consumer lodged his complaint to the department, which was able to reach a solution to replace the vehicle with a 2018 model, and for the consumer to pay the price difference. The value of the replaced car was OMR 8,850.  


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman