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Al Dakhiliyah: verdict against a commercial establishment for not rendering a service


The Primary Court in Wilayat of Nizwa has recently issued a verdict of conviction against a commercial establishment for the violation of the Consumer Protection Law with a fine of OMR 500.


Consumer Protection Department in Al Dakhiliyah Governorate received a complaint from a consumer stating that he agreed with a commercial establishment for doing exterior decor works and expanding the area of the building with construction of ceilings and the related works, the works were set to be completed within 90 days.
The establishment did not get the job done on time and did not respond to the consumer after he communicated with it, therefore, he lodged his complaint to the department which took the necessary measures to reach an amicable settlement between the parties. The establishment acknowledged that it did not get the job done after questioning, further, it expressed that it is ready to complete the works in 10 days before the presence of a law enforcement officer from the department yet, the establishment continued stalling in executing the job which lead the department to refer the case file to the Public Prosecution which investigated and referred the case to the competent court. The court pronounced a preliminary verdict of conviction and a fine of OMR 2,100 and endorsed the verdict after the appeal, fining the establishment an amount of OMR 500.
PACP advises all traders and providers to abide by the Consumer Protection Law and its Executive Bylaws in order to avoid legal liability, and further to have transparency, credibility and avoid false and misleading advertising during the promotion of commodities and services.                              


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman