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Al-Rustaq: recovery of more than OMR 23,000 in an amicable settlement between a consumer and a car dealer

30/07/2017

Consumer Protection Department in Al-Batinah South was able recently to reach a settlement between a consumer and a car dealer owner represented by the return of the down payment and the checks amounting to OMR 23,400 in addition to returning the car back to the dealer.

 

Case details summary: The department received a complaint by a consumer stating that he purchased a car from a car dealership, he then noticed that there is rust in many parts of the car and the engine, the car also had layers of lime in most of the chassis with signs of dismantling, painting, scratches and repair paste in the front bumper, in addition to many other defects that should not be in a brand-new car. The consumer requested a refund of the down payment and returning the car yet he was not able to reach agreement, therefore, he lodged a formal complaint requesting the department to intervene and solve the problem. The department coordinated with the employees of the car dealer and after investigating the facts of the case, an amicable settlement was reached to return the car to the dealer and refund the down payment to the consumer who accepted the settlement for the damages he incurred.

 

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman