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As a result of the increasing consumer awareness among both consumers and traders: decrease in the percentage of the complaints and the reports in the first half of 2017

17/09/2017

The statistical indexes for the first half of 2017 of the PACP’s Directorate General of Studies and Development works report indicated a decrease in the number of complaints and reports in comparison with the same period of last year, this is due to the exerted efforts by PACP’s employees in protecting the consumers and the increase in consumer awareness among many of the consumers and traders.

 

The indexes showed a 2% decrease in complaints, the highest number of the complaints lodged were regarding car dealerships and car services, electric and electronic appliances sectors, which registered the highest number of lodged complaints followed by aluminum, blacksmithing and carpentry workshops.
While there was a 12% decrease in the submitted reports regarding foods, coffee shops, beauty parlors and barbershops and their services.
The decrease in the complaints and reports during the first half of 2017 in comparison to the same period of 2016 is a clear evidence on the increasing consumer awareness among the consumers and traders alike, which reflects the efforts exerted by PACP in educating and raising awareness with regards to the rights and duties guaranteed under the Consumer Protection Law.

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman