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Barka: nearly OMR 5,000 in recovered amounts for consumers due to improper service and stalling

04/10/2017

The Consumer Protection Department in Barka has recently reached 4 settlements in favor of the consumers and recovered OMR 4,879 as a part of the exerted efforts by PACP to solve the consumers complaints and reports amicably.

 

The first settlement was in favor of a consumer who contracted with a fishing boat manufacturing factory, the boat was not made per the specifications agreed upon, and there was a defect in the boat as it was drifting to the left. The consumer lodged his complaint to the department, which called upon the person in-charge and had a discussion with him about the complaint. The case was solved when an amicable settlement was reached to refund an amount of OMR 1,360 to the consumer.
The second settlement was in favor of a consumer who required a staircase to be constructed against an amount of OMR 1,500, yet, after fixing the staircase, it turned out that the dimensions were wrong, the glass was not per the required specifications with damages in the marble and plaster. The consumer communicated with the establishment and was not able find a solution, therefore, she lodged her complaint to the department. The department implemented the procedures by calling on the parties of the complaint and conducting a research of the case. The consumer was refunded an amount of OMR 1,500 plus OMR 500 in damages.
In the first and second cases, consumers lodged complaints in the department against two establishments that sell and design ceramic for late delivery and stalling in the design and delivery of the ceramic , therefore, the employees in-charged in both establishments were called upon and the complaints were discussed with them. The consumers claims turned out to be true and an amicable settlement was made to refund the first consumer an amount of OMR 688 and OMR 831 to the second consumer.

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman