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By friendly settlement Recovering more than OMR 1,000 to a consumer in South Sharqiyah


The Department of Consumer Protection in South Sharqiyah Governorate has recently recovered OMR 1,135 for a consumer as part of its efforts to resolve complaints and communications received from consumers by friendly means.


Regarding the details, the Department received a complaint from a consumer against a commercial establishment stating that he contracted with the establishment to purchase furniture and after receiving it, he noticed an unacceptable smell. He therefore contacted the establishment to return it, but denied the existence of the complainant. It sent a team to check the furniture where they found the smell coming out of the furniture, but they procrastinated in replacing it and returning the amount paid, prompting him to submit his complaint to Department. In light of this, the Department has taken all the procedures in place, where the complaints were examined and then a friendly settlement was concluded between the complainant and the establishment in which it was agreed that the establishment would return the amount paid by the consumer, which amounted to OMR (1,135), which has already happened.



 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman