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Complaint resolved in an amicable settlement for rust in the vehicle


The Consumer Protection Department in South Al-Sharqiyah South Governorate has recently been able to strike a an amicable between a consumer and a car dealer. This comes as a part PACP’s efforts to solve the complaints and reports by the consumers through all available measures.



The department received a complaint from a consumer indicating that he has purchased a 2018 model 2018 car, yet after one day, the user noticed a rust in the vehicle therefore he took it back to the dealer. The dealer told the consumer that that is natural and that the consumer should use the car for 1000 Km, the consumer did that and got the car back to the dealer to check the rust issue in addition to another problem which was oil seeping through. The consumer lodged his complaint to the department which took all necessary measures and communicated with the personnel concerned at the dealer. An amicable deal has been made for the dealer to return OMR 1000 with a free service for the car for 000/100 km
PACP calls on all consumers and owners of new vehicles to ensure the safety of their vehicles and that they are  free of any defects or observations and technical examination, after receiving them in order to preserve their rights and achieve general reconciliation between the parties.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman