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“Consumer Protection” at Sur Retrieves Amounts for Consumers Through Amicable Settlement

31/05/2017

In light of the Department of Consumer Protection’s efforts to resolve consumer’s complaints through amicable settlements, the department recently conducted a number of settlements at Al-Sharqiya South Governorate between consumers and Labour Provision offices.

 

The details are summarized in that the office did not abide to provide the service according to the terms and conditions mentioned in the invoice after agreeing to provide a housemaid for the consumer.  However, the housemaid did not agree to work within the guarantee period and was sent back to the office.  The consumer requested another housemaid but the office did not abide to service; thus, based on the compliant, the department undertook the necessary steps and conducted an amicable settlement between both parties and retrieved the paid amount of 600 O.R.
‏The second case was an agreement between a consumer and a labour provision office to provide a housemaid according to specific conditions and specifications within a time limit based on a documented agreement between both parties.  However, the service provider did not commit to the time agreed upon and the consumer filed a complaint.  After investigating the case, it was found that the service provider did not abide with the conditions specified in the documented agreement and an amicable settlement was conducted between both parties through which it was agreed to retrieve the paid amount of 450 O.R.

 

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman