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Consumer Protection Dakhliya recovers more than OMR 16,000 for consumer

17/01/2017

Within its efforts to reach amicable settlement for the complaints received from consumers, Consumer Protection Nizwa recently concluded an amicable settlement between a consumer and car dealer in the governorate.

 

 

The incident started when a consumer complained against a car dealer saying that he purchased a 4-wheel drive vehicle, and within 15 days, which is the period of the legal warrantee, he noticed that the engine is not consistent when pressing the petrol pedal, and it stops suddenly. He contacted the car dealer officials who said that they are willing to repair the fault in the vehicle and give the consumer certain benefits including free service for 50,000 km, guarantee for two months in case the defects returned and undertaking to refund the value of the vehicle. However, the dealer started procrastinating in repairing or replacing the vehicle, and due to reoccurrence of the defects and the company procrastination the consumer complained to the Consumer Protection Nizwa who took the necessary procedures, and the vehicle was returned to the dealr and the consumer recovered more than OMR 16,000

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman