Within its efforts to reach amicable settlement for the complaints received from consumers, the complaints department, PACP, concluded an amicable settlement between an event management company and a consumer, and recovered OMR 2,000 for not providing the agreed service.
The incident started when a consumer complained to the PACP complaint department against an event management company for not fulfilling the contract and delayed the agreed service. The consumer submitted his complaint to PACP head office and the company was called to discuss the complaint. The company officials explained that the delay was for half hour only due to new additions requested by the consumer while finishing decorating the hall, but then they admitted delaying implementation thus amicable settlement was reached and they agreed to return OMR 2,000 to the consumer.
The legal warrantee pursuant to article 16 of the consumer protection law No: 66/2014 allows the consumers, within fifteen days from purchasing any goods, other that perishable item, to replace or return the goods and recover the paid amount, if the good has any defect, provided it is established that the good was purchased from the same supplier and that the defect is not resulting from misuse by the consumer.