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Consumer Protection recovers OMR 2,000 for consumer

18/01/2017

 Within its efforts to reach amicable settlement for the complaints received from consumers, the complaints department, PACP, concluded an amicable settlement between an event management company and a consumer, and recovered OMR 2,000 for not providing the agreed service.

 

The incident started when a consumer complained to the PACP complaint department against an event management company for not fulfilling the contract and delayed the agreed service. The consumer submitted his complaint to PACP head office and the company was called to discuss the complaint. The company officials explained that the delay was for half hour only due to new additions requested by the consumer while finishing decorating the hall, but then they admitted delaying implementation thus amicable settlement was reached and they agreed to return OMR 2,000 to the consumer.

The legal warrantee pursuant to article 16 of the consumer protection law No: 66/2014 allows the consumers, within fifteen days from purchasing any goods, other that perishable item, to replace or return the goods and recover the paid amount, if the good has any defect, provided it is established that the good was purchased from the same supplier and that the defect is not resulting from misuse by the consumer.

 

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman