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“Consumer Service” Lecture at Umm Al Ghwarif Camp in Dhofar


The Department of Consumer Protection in Dhofar Governorate, in coordination with the Royal Army of Oman (11th Infantry Brigade), has recently held a lecture on the role of consumer protection in consumer service.



The lecture was given by Ali bin Salem Al-Basrawi, Director of the Department, in which he addressed the definition of the Consumer Protection Authority, its functions and responsibilities, the mechanism of receiving and investigating complaints from consumers, the role of the Authority in combating misleading advertising and its efforts to maintain market stability as well as its efforts to control the movement of goods and services and to ensure the availability of commodities.

Al-Basrawi also discussed the efforts exerted by the Authority to reduce commercial fraud, introducing the rights and duties of the consumer, some of the decisions issued by the Authority and the most important cases and the seizures made, and then opened the door for discussion and inquiries in the aspects related to consumer protection.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman