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Consumer recovers more than OMR 13,000 in Suhar

07/02/2017

Consumer Protection Al Batinah North managed to finalize a settlement agreement returning a vehicle to the dealer for technical defects appeared within the legal term ensured by the law, which is 15 days from the date of purchase, thus the paid amount was recovered the the situation restored, pursuant to article 25 of the consumer protection law, promulgated by royal decree No: 66/2014, forcing the supplier to return the goods and refund its value, or replace it, or fix it, free of charge, if any defect was discovered.

 

The case started when a consumer complained to PACP against the car dealer, stating that he purchased a vehicle, and after using it he noticed some technical defects that are not consistent with the new vehicle, he kept hearing noises from the engine and the tires, and vibration at certain speed, veering to the left when braking and other problems affecting the performance of the gearbox, and inspection revealed that there is a manufacturing defect. Accordingly, the person in charge at the dealer was summoned and an agreement was reached for the dealer to take the vehicle back and refund its value, amounting to OMR 13,250 and this was accepted by the consumer.
PACP reiterate the importance of the suppliers cooperation with the consumers to redress any damage resulting from manufacturing defects for the consumers to be satisfied and confident with the goods and services on offer.

 

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman