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Consumer refunded more than OMR 24,000


PACP, as represented by the Complaints Department has recently been able to reach a settlement between a consumer and a car dealership to refund the value of a vehicle. This comes as a part of the department efforts to solve the complaints, and reports by the consumers amicably.


PACP received a complaint by consumer indicating he purchased a car from a dealer . The car experienced technical defects after the consumer used it, which is not suitable for a brand new condition of the car. The AC did not work properly, therefore, the consumer headed to the dealer which checked the vehicle, and repaired it, yet, the defect showed up again, which led the consumer to lodge his complaint.

PACP  checked the vehicle and the result was that the defect was from the manufacturer. The dealer employee in-charge was summoned and confronted with the complaint, then an amicable settlement was reached which included a return to the pre-contract status and a refund of the amount paid (OMR 24000), in accordance with article (25) of the Consumer Protection Law as promulgated by Royal Decree No. 66 /2014 that obligates the supplier to take back the commodity, and refund the price  thereof to the consumer or replace or repair the same free of charge, in case the consumer discovered that the commodity is defective.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman