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Due to failure to commit to repair once the defect is discovered A judgment against a car agency in Suhar

20/10/2019

The Suhar Court of First Instance in its penal district has recently issued a court ruling in favor of a consumer after filing his complaint with the General Directorate of Consumer Protection in the Al Batinah North Governorate, convicting a defendant for not committing to repair once the defect was discovered and fining it OMR 2,000.

 

As for the details of the case, the General Directorate of Consumer Protection in Al Batinah North Governorate received a complaint that a complainant purchased a new vehicle from an agency with a three-year warranty. During the warranty period, vehicle defects appeared. After complaining to the agency, it did not respond and did not repair the car, which led him to file a complaint with the complaints department of the Directorate. After the evidentiary procedures were taken, the incident was referred to the prosecution, which in turn initiated the investigation and referred the accused to court as he violates Article (25) of the Consumer Protection Law, which stipulates, “the provider shall take back the commodity and refund the price thereof to the consumer or replace or repair the same free of charge in case the consumer discovered that the commodity is defective.” As a result, the court convicted the defendant of the charge of not committing to repair once the defect is discovered with a fine of OMR 2,000.

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman