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Due to improper provision of service Judgment against an establishment for making and installing windows


The Primary Court in Shinas has recently issued a court ruling convicting two defendants for violating the Consumer Protection Law for failing to provide the service to the consumer properly, fining them OMR 300 and obliging the establishment to pay OMR 2,097 to the plaintiff.



As for the details of the case, it started with the General Directorate of Consumer Protection in Batinah North receiving a complaint from one of the consumers against one of the aluminum workshops. He said that he agreed with the owners of the workshop to make and install windows of Belgian-made glass and German technology at OMR 3,500 and paid OMR 3,400 as an advance payment. Upon completion of the installation, it was found that two windows were not compatible with the same specifications required as they got broken two months after installation. Therefore, he informed the establishment which asked for some time to be replaced by the manufacturer. The complainant then checked the windows at another company and found that the windows were of the normal coloured type. In light of this, the Directorate has taken the necessary measures by its specialists.


After being completed, the case file was referred to the Public Prosecution that initiated the legal proceedings and then referred them to the court, which in turn convicted the defendants and issued the above-mentioned judgment.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman