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Due to increased awareness among suppliers Complaints decline during the first half of 2019


The analytical report of the statistical indicators for the first half of 2019 showed that the Department of Economic Data and Information showed a decrease in the index of reports, violations and seized goods compared to the same period of 2018.



The report showed that the total communications during the first half of this year amounted to (2401), compared with (2725) communications for the same period last year by (11.9%). The report also showed a decrease in the rate of reports in most consumer protection directorates and departments. Dhofar Consumer Protection Department recorded the highest rate of decline during the first half of 2019 compared to the same period in 2018 with a rate of (-109) communications, followed by the North Sharqiyah Department at (-55) communication. At the level of sectors, the food consumables sector led the decline compared to the previous period with a rate of (232) reports with a decrease of (34) %. The reasons for consumers submitting reports in that sector are due to the difference in price between the shelf and the accountant, the failure to set prices, in addition to raising prices and the presence of expired foodstuffs.


The reason for the decrease in the reports is due to increased awareness among traders and suppliers of the Consumer Protection Law and Regulation and the decisions issued by the Public Authority for Consumer Protection and their awareness of the penalties applied for violating the laws, which led to their adherence to laws and regulations, and thus try to avoid them.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman