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During September 2019 Recovering more than OMR 1,300 for consumers in Rustaq

30/09/2019

In September, the Department of Consumer Protection in Al-Batinah Governorate in Rustaq was able to make amicable settlements for a number of consumers and recover money estimated at OMR 1,375 as part of the efforts of the Department to resolve complaints and communications received by consumers by friendly means.

 

The department managed to return OMR 470 to a consumer after filing a complaint against a contracting company due to the lack of quality of the interlock product he received and the different sizes, which caused a defect in the installation and did not hold for a long period. An amount of OMR 350 was returned to a consumer who bought a mobile phone from a mobile phone shop after finding it faulty.

 

The Department managed to recover an amount of OMR (300) to another consumer due to defects in the installation of a barrier in the swimming pool that was agreed to install with a specialized company. An amount of OMR (100), which he paid as a deposit to the company, was returned too. Other amounts were returned in the electrical and electronic equipment sector, travel and tourism sector and spare parts sector.

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman