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During the first half of 2019 High case index and exceptional achievement in the recovery of consumer rights

02/09/2019

The analytical report of the statistical indicators for the first half of 2019 prepared by the Department of Data and Economic Information of the Public Authority for Consumer Protection showed a 68.8% increase in the case index compared to the same period in 2018.

 

The report showed that the total number of cases during the first half of 2019 was 574, compared to (340) cases for the same period last year 2018 with a rise of (68.8). The report also showed the high rate of cases in most directorates and departments of consumer protection, as the General Office of the Authority in Muscat recorded the highest rate of increase of cases during the first half of 2019 compared to the rest of the directorates and departments of consumer protection reaching (176) cases compared to the same period of the year 2018, followed by the Consumer Protection Department in Seeb with (166) cases.

 

As for the amounts recovered for consumers, the report indicated a rise of (24%) where it exceeded OMR 1,100,000 and collected more OMR 88,000 as fines against companies and commercial institutions issued against them judicial fines, which increased by (28%). These indicators are an exceptional achievement for the Authority in maintaining its role in restoring consumer rights, which emphasizes consumer confidence in the Authority and the awareness of who is resorting to it to file a complaint.

 

The high rate of cases is due to the increased awareness of the consumer's rights and confidence in who can turn to them, as well as to refer some complaints to the judicial authorities after the lack of a friendly settlement between the parties.

 

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman