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During the first quarter of 2018 More than OMR 36,000 returned to consumers in Al-Dhahirah


The Department of Consumer Protection in Al-Dhahirah managed to recover OMR 365,448 for a number of consumers during the first quarter of 2018, as part of the efforts of the Public Authority for Consumer Protection (PACP) to resolve complaints received from consumers in a friendly manner.



Said bin Sulayem al-Amiri, a legal expert and the acting director of the Department of Consumer Protection in Al-Dhahirah, said that the amounts recovered were distributed among a number of sectors.
The sector of automotive agencies and services came in the first place with a return of OMR 28344, followed by construction and construction materials sector with a return of  OMR 3,212.  While OMR 2,064 was recovered in the other services sector. A total of  OMR 1,056 was recovered in the electrical and electronic equipment sector, followed by aluminum, blacksmithing and carpentry workshops with a return of OMR 550.  As for the vehicle repair workshops sector, the returns amounted to OMR 381. In the travel and tourism services sector, the returns amounted to OMR 359.
In addition, OMR 282 was returned in the labor services sector, followed by the telephone and its services sector with a return of  OMR 234. In the sectors of tires, restaurants, cafes, clothing and textiles, OMR 65 was recovered.
Al-Omairi added that the department works to protect consumers' rights and to respond to all those who do not comply with the provisions of consumer protection laws and legislations in this regard and to ensure fair compensation to consumers in case of violation of the terms of sale of the goods or service or violation of one of the legitimate rights guaranteed by law .



 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman