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For breach of agreed service performance Judicial rulings against a labour recruitment office for the benefit of consumers

29/09/2019

The Court of First Instance in Ja'alan Bani Bu Ali has recently issued four court rulings against a labour recruitment office, which convicted the accused office owner with financial penalties totaling OMR (400) for violating Article 39, in accordance with Article 23 of the Consumer Protection Law....

 

which stipulates that “The provider shall provide the service to the consumer in an optimal manner and in accordance with the purpose for which the service was procured and shall guarantee the service provided for a time internal that is appropriate for the nature of the service, failing this, the provider shall refund the value of such service or the an amount compensating for any shortfall therein or in the perform the service again in the optimal manner as contemplated under the regulations.” 

 

In this regard, the Department of consumer protection in Sur received four complaints from consumers against a recruitment office. Consumers reported hiring the office owner to bring in house workers, but shortly after they started their jobs, they refused to work. This prompted them to return them to the office and to agree with the office owner to replace them because they were under warranty, but the Office did not replace them and did not commit to the service warranty. This prompted them to file complaints with the department, which had taken the necessary action by its specialists. After completing the case files, they were referred to the public prosecution, who initiated the legal proceedings and then referred them to the court. In turn, the court convicted the defendant of the misdemeanour of breach of service by failing to perform the worker's guarantee and failing to commit to the provision of service during the agreed period with fines totaling OMR (400), and civilly to oblige the accused to return the amounts of recruitment of female workers (OMR 5,810) to civil plaintiffs. 

 

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman