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For failure to comply with warranty terms An appeal against an institution violating the Consumer Protection Law

10/04/2019

The Court of Appeal in Ibra has recently issued a judicial ruling against a commercial institution for breaching the Consumer Protection Law issued by Royal Decree No. (66/2014) and convicted it with a fine of OMR 500.

 

 

The case was due to the consumer protection department receiving a complaint from a consumer against a commercial vehicle dealership stating that she had purchased a vehicle from the defendant institution in 2015. When driving the vehicle, she noticed a vibration and a short circuit of the windows controls, so they were changed by the establishment.
Three years later, a fire broke out in the vehicle without apparent causes, causing serious damage to the vehicle, despite the complainant's commitment to maintain the vehicle regularly in the establishment. Upon returning to the establishment for repair, her request was rejected on the grounds that the vehicle was outside the institution's guarantee and that it belonged to another establishment. Accordingly, the consumer submitted her complaint to the Department demanding that the vehicle be repaired according to the warranty.
Accordingly, the Department took the necessary measures, and used the report of the technical expert, who confirmed, according to the guarantee document, that the vehicle is still under warranty. He also discovered a manufacturing defect in the fuse box, which caused the vehicle to catch fire.
Accordingly, the case file was referred to the court, which initially ruled to acquit the establishment. After the appeal, the appeal was accepted and the Court of Appeal ruled that the commercial establishment was convicted of two misdemeanors and fined OMR 500 for the first charge and RO 100 for the second charge, with the most severe punishment being carried out.

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman