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For failure to meet the requirements of service provider Recovering more than OMR 1,000 to a consumer in South Sharqiyah

25/09/2019

The Department of Consumer Protection in South Sharqiyah has recently recovered OMR 1,400 for a consumer as part of its efforts to resolve complaints and reports received from consumers by friendly means.

 

Regarding the details of the incident, the Department received a complaint from a consumer stating that he contracted a recruitment agency to bring a domestic worker; however, the provider did not commit to provide the service in accordance with the terms and conditions documented in the contract signed between them. The consumer asked to replace her with another worker; however, the office did not do so and did not commit to the service warranty. Accordingly, the Department took the necessary measures in such cases, where a friendly settlement was concluded between the two parties and it was agreed to return the amount paid by the consumer (OMR 1,400).

 

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman