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For its lack of credibility and transparency in dealing with consumers Consumer Protection in Al Batinah North closes three labor recruitment offices


The Directorate-General of Consumer Protection in Al Batinah North has recently closed three labor recruitment offices after complaints against them and the non-obligation of the management of the three offices to attend several times, which requires protection consumers from draining their money through the offices' unsecured contracts, and arrest the owners of those institutions and those who are responsible for contracting.


Concerning the facts of the case, the Directorate General of Consumer Protection in North Al Batinah Governorate received a number of complaints against three labor recruitment offices. Consumers reported that they contracted these offices to bring workers to their homes, but it became clear to them that the offices did not commit to credibility and transparency in dealing with consumers and after  research and investigation of complaints, offices were found to have procrastinated in responding to complaints that were lodged, taking into consideration the length of litigation in the courts and the need for consumers to quickly complete them and thus accept the solutions, albeit for months, imposed by enterprises. It was also found through the examination of complaints that the offices received the full amount agreed upon prior to the service, which was contrary to the Consumer Protection Law and its regulations that prohibits the receipt of the full amount before providing the service, as well as returning the workers and giving them to a new sponsor without refunds to former sponsors and the termination of their procedures. Accordingly, the Directorate addressed the Public Prosecution in Sohar requesting the closure of establishments until pending the resolution of complaints submitted and the arrest of owners of establishments and their workers as well as a number of settlements and payments were made to consumers and the rest was referred to the public prosecution, in accordance with article 37 of the Consumer Protection Law, which stipulates that "the Public Prosecutor may, at the prior request of the President or his delegate, decide temporarily to close the business or suspend the activity in the case until the case is adjudicated. 


The Public Authority for Consumer Protection calls on labor recruitment offices to abide with consumer protection laws and invites them to address some of the wrong practices of some offices, emphasizing that it will not hesitate to take the necessary steps to safeguard consumer rights and preserve their money.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman