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For non-commitment to provide the service to the consumer properly Judgment of conviction and imprisonment and fines at Dhahirah


The Court of First Instance in the Wilayat of Ibri has recently issued a judgment against a defendant for violating the Consumer Protection Law, convicted him of unfairness of serving the consumer properly and sentenced him to three months' imprisonment and a fine of OMR (500).


He was obliged to refund the amount he received and compensate the plaintiff, OMR (2900) and the penalty was stopped if he paid the amount to the plaintiff. In case of appeal, he shall pay an amount of OMR 300.

IAs for the details, a consumer filed a complaint against one of the institutions specialized in the installation of kitchens, doors and windows, in which he agreed with the company to make (7) windows with a total amount of OMR (1650) to be installed within two months from the date of the contract. However, the company has been procrastinating for more than 6 months, and has also agreed with it again to make fence for the internal staircase and basins with a total amount of OMR (1400) to be installed within two months from the date of the contract. However, the complained did not comply with the contract again for more than 3 months, which led him to submit his complaint to the department demanding the completion of the work agreed upon where the department in turn took the usual legal procedures in this regard by calling the representative of the company.

When asked about what was stated in the complaint, the complained stated that he did not delay the delivery date for the complainant, and that the agreed period of 3 months is not fixed, contrary to what he stated completely, and upon the agreement of the parties, the department reached a settlement between them in which the defendant was agreed to complete all agreed work. However, the company did not complete what was agreed upon, which led to the referral of the case file to the public prosecution which investigated the matter and referred it to the competent court where the sentence was issued.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman