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For non-compliance with proper service A court order of conviction and fines against one of the car agencies in Dhahirah


The Court of First Instance in the Wilayat of Ibri has recently issued a court ruling condemning one of the vehicle agencies in which it was convicted and fined OMR 100 for the breach of the Corporation's non-compliance with the proper maintenance of the vehicle and in accordance with its nature and a fine of OMR (300) for the non-compliance of the company to ensure repair and maintenance of the vehicle. The mildest penalties are mitigated.



The details of the incident are the result of a consumer filing a complaint against one of the state's new car dealerships. The agreement was with the agency to purchase a new 2017 car and two months after the date of purchase there was a problem in the vehicle, namely the appearance of a indicator in the counter panel in the intelligent brake system of the vehicle. The agency changed the system camera installed in the windshield of the vehicle as the cause of the problem, and after several days of change appeared the same fault in the vehicle, and the complainant informed the maintenance department of the agency again and after examination of the vehicle found a malfunction but the agency could not identify what is the fault and sent the vehicle inspection report to the country of origin. The answer was that the front camera should be changed again in addition to the computer unit in the belief of the parent company that it is the cause of the problem in the vehicle. Therefore, the front camera has been changed with a computer unit.

After a few days, for the third time, the problem appeared in the brake system indicator. The complainant informed the maintenance department of the agency but did not solve the problem of the vehicle, which led him to file a complaint against the company demanding replacement of the vehicle due to defect or refund.

Based on that, the department took the usual legal procedures in this regard, and in the absence of a solution between the parties, the subject of the complaint was referred to the Public Prosecution, which in turn investigated the matter and referred it to the competent court that issued the previous judgment.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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 Copyright © The Public Authority for Consumer Protection.
Sultanate of Oman