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For non-compliance with the agreed service Consumer Protection in Al Dakhiliah: The manager of a commercial establishment is convicted of a fine and imprisonment


The Court of First Instance in Izki has recently issued a judgment against the manager of a commercial establishment who convicted, imprisoned and fined for breaching the Consumer Protection Law promulgated by Royal Decree No. 66/2014.



The Department of Consumer Protection in the Governorate of Al Dakhiliah received a complaint from a consumer against a business establishment in Izki which sells steel security doors. The consumer reported that he had agreed with the manager of the establishment to make and install 8 steel doors for his house for a total amount of OMR 700 and to pay an advance amount of OMR 510, provided that the doors were installed within 3 months of the agreement. However, the establishment did not adhere to the installation of doors during the agreed date and the completion dates of the installation of doors have been changed more than once. As the establishment refused to return the amount paid in advance, the consumer was prompted to submit his complaint to the Department of Consumer Protection in Al Dakhiliah, which investigated the complaint with all parties to the case.
After the completion of the case file, it was transferred to the Public Prosecution Department in Izki, which in turn initiated an investigation into the case and referred it to the competent court. The court in Izki ruled to convict the defendant of being a noncompliance with the completion of the agreed service on time, to sentence to a month's imprisonment and a fine of OMR 1,000. The amount of OMR 500 shall be paid in the case of appeal and the request for release.
The Public Authority for Consumer Protection calls on all merchants and suppliers to abide by the provisions of the Consumer Protection Law and its executive regulations, and to abide by transparency and credibility, and refrain from propaganda and false and misleading advertising when promoting goods and services.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman