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For non-compliance with transparency and credibility A court ruling in favor of “Consumer Protection” in Rustaq


The Court of First Instance in the Wilayat of Al-Rustaq has issued a judgment against a defendant for violating the Consumer Protection Law issued by the Royal Decree No. (66/2014). He was convicted and punished with a fine of OMR (2,000), with OMR 200 being executed. Submit the agreed service.  He was also committed to pay expenses for not being transparent and credible when providing the agreed service.



In this case, a consumer filed a complaint with the Consumer Protection Department in South Batinah in Rustaq against a commercial institution that agreed to paint his house within a specified period of time and with certain specifications; however, they violated their agreement, which led him to submit his complaint to the Department. After the two parties gathered and the complaint was examined and investigated, it turned out that the company violated the principle of transparency and credibility in dealing with the complainant, and thus have violated the text of Article 20 of the Consumer Protection Act that states “the provider and advertiser shall be under an obligation for transparency and credibly and shall refrain from any acts of misleading publicity and advertisement up on the promotion of the commodity or the services offered to the consumer.” Accordingly, the file was transferred to the prosecution and then the competent judicial authority issued the above-mentioned judgment.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman