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For not delivering the required goods “Consumer Protection” in Sur retrieves OMR 1500 riyals for a consumer


The Consumer Protection Department in Sur reached a settlement in favor of a consumer, recovering OMR 1,500,  as part of the efforts of the Public Authority for Consumer Protection to resolve complaints received by consumers in a friendly manner.


The Department received a complaint from a consumer against one of the companies specialized in the sale of marine equipment from which he bought a marine machine at ROMR 1,500. However, the company did not deliver the required goods on agreed according to contracts and warrantees. When he asked to have his money back, the company refused. Accordingly, the consumer to filed his complaint to the Department, which immediately began its legal procedures. The Department started investigating the complaint and proved the failure of the service provider to meet the requirements specified in the contract documented and approved between them. In light of this, a settlement agreement was reached to recover OMR 1500 for the consumer.



 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman