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For not fulfilling the service conditions Consumer Protection Sur recovers OMR 1,300


Consumer Protection, Sharqiya South, recently concluded amicable settlements between two consumers and manpower supplier, within its efforts to amicably settle the consumers’ complaints and reports.


The first case started with a contract between a consumer and manpower supplier to employ housemaid according to certain conditions, specifications, delivery date and a contract signed by both parties. However, the provider did not observe the agreed timeframe, thus the consumer complained against the supplier. Following investigation it was established that the service provider did not observe the agreed timeframe, and when confronted he acknowledged the charge, and an amicable settlement was concluded between the parties whereby it was agreed to refund the paid amount of OMR 500, and OMR 100 as compensation for the delay.
The second case involves another manpower provider who failed to perform the agreed service, as established in the contract and payment receipt, and a housemaid was supplied but she could not perform her duties, thus she was returned to the provider and the consumer requested replacement, but the provider failed to provide the service guarantee. Accordingly, PACP implemented the required procedures, concluding with an amicable settlement and refunding the paid amount of OMR 700 to the consumer.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman