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For selling fake travel tickets Consumer Protection closes a travel and tourism office in Barka

06/08/2019



The Consumer Protection Department in Barka has recently closed a travel and tourism office due to repeated complaints against it for violating Article 23 and 27 of the Consumer Protection Law promulgated by Royal Decree No. 66/2014 and Article 19 of the executive regulations of the law.

 

 

As for the details, the department has received a number of complaints against a travel and tourism office. The consumers reported that they had contracted with the office to book tickets, but it turned out after going to the airport that the tickets were fictitious and were not paid and confirmed by the travel office which was then cancelled by the airlines. Thus, the office has violated the credibility and transparency in dealing with consumers, which led to follow-up procedures and call on the management of the office, which acknowledged the deliberate negligence attributed to him, and decided to follow the closure of the office to protect consumers from depletion of money through the office's unsecured contracts. Accordingly, the Department addressed the Public Prosecution in Barka requesting the closure of the facility with the referral of complaints to the Public Prosecution to take the necessary action. In turn, it issued a decision to close the office temporarily and stop its activity until the proceedings against the desk.

Yousuf bin Ahmed Al Riyami, assistant director of the department, said that the said office violated Article (23) of the Consumer Protection Law, which states: “The provider is committed to providing the service to the consumer in a proper manner and in accordance with its nature. He shall also be bound to guarantee the service provided within a period of time commensurate with its nature, and in case of breach thereof, shall be obliged to refund the value of such service or in exchange for the deficiency or performance of the service.” This also violates Article 27 which states that “the supplier shall immediately upon discovery of a defect in the product or service that would harm the consumer or his funds by stopping the trading of the goods or providing the service immediately, informing the consumers who bought the goods or services promptly and the concerned parties with this defect, the possible damages and how to prevent their occurrence. In addition it shall withdraw the defective item from the market immediately, as shown in the regulation.” In addition, it violates the second clause of Article 19 of the Executive Regulations of the Law, which states that “the Supplier shall not be deceived or attempt to deceive the consumer by any means, in fact, nature, type, source, installation, benefit, any goods or services). All the previous reasons necessitated its closure and referral to the public prosecution in order to protect the rights of consumers.

He stressed that the travel and tourism offices must abide by the laws that protect consumer rights and avoid practices contrary to consumer protection law, stressing that the Authority will not hesitate to take the necessary measures guaranteed  by law in order to preserve the rights of consumers and save their money.

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman