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For violating the Consumer Protection Act, Verdicts against commercial establishments in Nizwa

07/06/2017

The Primary Court in Nizwa has recently issued four verdicts against commercial establishments in Nizwa for violating the Consumer Protection Law, 66/2014, with conviction, fine and imprisonment.

 

The merits of the first three verdicts can be traced back when the Consumer Protection Department in the Governorate of Al Dakhiliyah received a number of complaints against one of the car agencies in the governorate. The complaints state that the consumers purchased new vehicles from this agency. Shortly after using the vehicles, they noticed many technical defects, including the heaviness of the steering wheel, the failure of the transmission, the failure of the air conditioning and the engine failure when switching on the air conditioning. The consumers got their cars repaired by the agency several times but each time the defects returns, so they submitted their complaints to the Consumer Protection Department.
The Consumer Protection Department in its turn took the necessary measures, collected the evidence, prepared the records and referred the complaints to the Public Prosecution Department in Nizwa, which in its turn proceeded to investigate them and referred them to the competent court.  Regarding the first case, the court issued a verdict convicting the accused of not serving the consumer properly with three months' suspended imprisonment and (RO 1000) fine for the public right as well as obliging the agency to repair the plaintiff's vehicle and to pay the plaintiff (RO 300) for the expert's fees and legal expenses.
In the second case, the court issued a verdict convicting the accused with six months' suspended imprisonment, (R.O. 1000) fine for the public right. It also obliged the agency to repair the plaintiff's vehicle and bear legal expenses.
In the third case, the court issued a verdict convicting the accused with six months' suspended imprisonment, R.O. 1000 fine for the public right. It also obliged the accused to repair the plaintiff's vehicle and bear legal expenses.
‎‏The fourth case started when Consumer Protection law enforcement officers seized an expatriate worker with  prohibited materials in his possession (Mehr cigarettes). After taking the worker's statements and checking the goods, the Consumer Protection Department referred the file to the prosecution department in Nizwa, which in turn initiated the investigation and referred it to the competent court. The court issued a verdict convicting the accused of possessing materials that do not meet the health and safety requirements. He was sentenced for suspended three months and fined (RO 2000) for the public right, of which (RO 500) will be paid and the rest will be suspended, in addition to the payment of the legal expenses and the confiscation of the seized goods.
The Public Authority for Consumer Protection calls upon all traders, suppliers and individuals to abide by the provisions of the Consumer Protection Law and its executive regulations. It also urges them to abide by transparency and credibility, and to refrain from false and misleading publicity and advertising when promoting goods and services needed by the consumer and ensuring their quality and conformity with specifications and standards.

 

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman