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For violating the Consumer Protection Act, judgments against commercial establishments including conviction, imprisonment and fines in Al Dakhiliah Governorate


The Court of First Instance in both Izki and Bahla two commercial institutions were sentenced them to conviction, imprisonment and fines for violating the Consumer Protection Law promulgated by Royal Decree No. (66/2014).



In the first case, the Consumer Protection Department in Al-Dakhiliah Governorate has received a complaint from a consumer stating that he had purchased electrical materials from a business in Izki. However, the company did not provide the goods on the agreed date, which prompted him to submit his complaint to the Department and his demand to provide goods or refund the amount paid. However, the institution did not comply with the agreement, which led the department to transfer the complaint to the Department of Public Prosecutions in Izki, which initiated the investigation and referred it to the Court of First Instance in Izki. It issued a judicial ruling condemning the accused, an Asian nationality, of the lack of commitment to transparency and credibility in dealing and he was sentenced to suspended three months imprisonment and a fine of (200) riyals with dropping civil claim.

As for the second case, the Department has received a complaint from a consumer stating that he had agreed with one of the used car dealerships in the Wilayat of Bahla to replace one vehicle with another from the exhibition  where the exhibition owner shall pay the difference between the two vehicles. After the complainant received the vehicle, it became apparent to him that the vehicle was of the second category and not the first category according to the contract between the parties and it has had an accident, prompting the plaintiff to demand the return of the vehicle or its value and cancellation of the replacement agreement. However, the owner of the exhibition refused, which led the complainant to submit his complaint to the department which took the necessary action and referred it to the Department of Public Prosecutions in Bahla, which in turn initiated the investigation and then referred it to the competent court. It issued a judicial ruling condemning the defendant for violating the Consumer Protection Law and fined him 100 rials for the public right, and bearing  legal expenses on him and the fall of the civil claim to waiver.

The Public Authority for Consumer Protection calls on all merchants and suppliers to abide by the provisions of the Consumer Protection Law and its bylaes and to adhere to transparency and credibility and to refrain from propaganda and false and misleading advertising when promoting goods and services.



 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman