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Imprisonment for 2 years and a fine of OMR 2,000

17/01/2017

The Primary Court Salalah recently issued a verdict against an employee in a car agency for not complying with freedom of choice, equality, honesty and credibility, and not complying with the warrantee and repair, and decided to sentence him to 2 years imprisonment and a fine of OMR 2,000.

 

The case started when a consumer purchased a 4-wheel drive from a car dealer, free service warrantee covered the car for five years. After a while, and during the warrantee period, the consumer noticed malfunction in the engine. He went to the dealer but the company refused to repair the vehicle as per the warrantee, although the consumer had an offer including free service, thus he was forced to complete regular service outside the agency due to the delay in completing the service and his need for the vehicle. Accordingly, the consumer complained to Consumer Protection Dhofar. After checking the vehicle and confirming the malfunction the dealer official was called in to discuss the complaint, and while preparing the report it was found that the dealer violated article two of the consumer protection law No: 66/2014 stipulating that “It is prohibited to derogate the rights of consumers or the provider commitments stipulated in the law, its bylaws or any other law and bylaws relating to the consumer protection”, and violated article 14 (b) stipulating “the right of the consumer for free selection while selecting any goods/services”. Article 20 also stipulates that suppliers and advertisers should comply with transparency and credibility, and article 26 committing the supplier to guarantee the repair and maintenance as stipulated in the consumer protection law. Following completion of the case file it was referred to the public prosecution who in turn transferred it to the court concerned which decided to condemn the accused with the felony of violating the principles of free choice, equality, trust, credibility and guarantee of repair and maintenance, which carries imprisonment for 2 years an d a fine of OMR 2,000, along with referring the civil claim to the court concerned.
 
 
 

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman