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In January 2017 more than OMR 27,000 recovered for consumers in Sur


In January 2017 Consumer Protection Sure managed to recover OMR 27,408 for a number of consumers in Sur, within its efforts to settle the consumers’ complaints for various reasons, including non-compliance, late service or different than the agreement, non-observance of the warrantee and sale of defective goods.


The report indicated that most complaints centered on vehicle sector and service, with total recovered amount of OMR 19,138, and amounts recovered from vehicle workshops totaled OMR 357. Concerning manpower, OMR 2,970 was recovered in total, OMR 2,550 recovered from aluminum workshops, OMR 1,152 recovered from the telecommunication sector, OMR 870 recovered from other services, OMR 241 recovered from electrical and electronic sector, and the last was restaurant sector with a total recovery of OMR 130.
PACP confirms that it is continuously checking the markets to preserve the consumers’ rights pursuant to the applicable rules and regulations, and confirms its readiness to develop such control, and calls on all the suppliers and traders to observe credibility and honesty and comply with the agreed specifications an d conditions for the consumers to benefit from the goods and services provided, and to cooperate with whatever can lead to safe and secure markets.



 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman